The 988 Suicide and Crisis Lifeline, formally known as the National Suicide Prevention Lifeline (NSPL), is a 24/7 toll-free nationwide hotline, made up of a network of independently operated and funded local call centers (200+) across the country where compassionate care and accessible support is available. Lifeline call centers are free and confidential.
On July 16, 2022, 988 became the new three-digit dialing code that routes callers to local 988 call centers. Moving to 988 does not mean the 1-800-273-8255 number goes away and using either number will get people to the same services. 988 is for anyone experiencing behavioral health-related distress—whether that is thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. People can also dial 988 if they are worried about a loved one who may need crisis support.
In the end, 988 is an easier-to-remember way to access a strengthened and expanded network of crisis call centers. 988 is not intended only for suicide-related crises. The Lifeline responds 24/7 to calls, chats, or texts from anyone who needs support for suicidal, mental health, and/or substance use crisis, and connects those in need with trained crisis counselors.
Michigan Crisis and Access Line (MiCAL)
The Michigan Crisis and Access Line (MiCAL) is the statewide crisis and access line. MiCAL is a 988 call center and is primarily responsible for answering 988 calls originating from Michigan, except for seven counties where three regional 988 call centers provide primary coverage and MiCAL provides back up coverage (see 988 coverage map). The Michigan Legislature gave Michigan an advantage by codifying and funding the Michigan Crisis and Access Line back in 2020. In doing so, the Michigan Legislature gave Michigan a head start in developing a comprehensive statewide call center.
MiCAL is staffed by Common Ground with call specialists from over 18 different counties across the state of Michigan, both in the lower and upper peninsula. Common Ground has over 50 years of experience operating a crisis line and also operates mobile crisis and a crisis stabilization unit‐like facility.